Harrogate:   01423 561 458
enquiries@stonergroup.co.uk

Terms and Conditions

Welcome to the Christopher Stoner Fine Jewellery website. These terms & conditions govern your use of our website. Please read the terms in full before you use this website. If you do not accept these terms, please do not use this website. Using the website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

SITE ACCESS

You will be able to access the majority of this website without having to register any details with us. However, particular areas of this website may only be accessible only if you have registered.

USE OF WEBSITE

You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.

By using the website to buy online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian.

SITE UPDATE

We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

This website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

VISITOR CONDUCT

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this website any material; for which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

LINKS TO AND FROM OTHER WEBSITES

Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this website, it is at your own risk.

DISCLAIMER

We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice. The material on this website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

The material at this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this website.

EXCLUSION OF LIABILITY

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

GOVERNING JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

BRAND NAMES / TRADEMARKS

We are not authorised dealers for the pre-owned watch manufacturers we have featured on this site, we are an independent, privately owned company.

Except where noted otherwise, brand names are the trademarks of their respective owners.

PRICING AND PAYMENT

Prices on the website are quoted in pounds sterling. Your payment card will be debited for your purchase on the day you order. Your order will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

WEDDING RING SUNDAYS

Minimum spend of £300 to qualify for the Hotel du Vin offer and payment must be made in full on the Sunday.

Offer applies to wedding rings bought on Sundays in Christopher Stoner Fine Jewellery in Harrogate by appointment only.

SHIPPING POLICY

Delivery

All deliveries are made using Royal Mail’s ‘Special Delivery’ service. The progress of your delivery is monitored through a bar-tracking process. Royal Mail guarantee that your purchase will be delivered between 9am and 1pm the next working day.

All deliveries are insured against loss or damage All delivery times and dates are estimates Please ensure your package is intact before signing for it Deliveries must be signed for by an adult (person aged 18 or over) at the given address. Once signed for, the responsibility of the order is transferred to the customer.

Any parcel that is damaged or appears to have been tampered with should not be signed for and delivery should be refused.

Delivery Costs

Delivery costs will vary according to the weight of the parcel and the destination. The customer will be advised of the postage costs once the parcel has been despatched. Postage costs are chargeable.

The customer is liable for all return postage costs.

Collection

Watches and jewellery can be collected by appointment only. Please contact a member of the Christopher Stoner Fine Jewellery team on 01423 561458 to organise a convenient date and time.

RETURNS POLICY AND CANCELLATION POLICY

Goods purchased online can be returned to Christopher Stoner Fine Jewellery within 7 calender days of receiving it.

You will be refunded on condition that the item(s) have not been worn and are returned in the same condition it was supplied in.This includes original packaging, original sales tags, and proof of purchase through a sales receipt. Returns will be inspected on arrival and if there are any faults or marks, a charge will be made for any refurbishment work required to return the goods to their former condition.

Customers are liable for the return postage and must ensure all items are adequately insured. Any items being returned be post should be returned by Royal Mail Special Delivery (with the appropriate compensation) to: 15 Princes Street, Harrogate, North Yorkshire. HG1 1NG. Please ensure that you fully insure the item(s). As the parcel will be your in your responsibility until we sign for it. Please note that we cannot be responsible for items which are lost on their return to us so please be sure to retain your proof of posting

FAULTY GOODS

The procedures, set out here, to return goods do not affect your statutory rights. If you do receive faulty goods, please contact us via enquiries@stonergroup.co.uk immediately. Any item that is found to be damaged or faulty which is not our fault will be charged at the appropriate rate

PRIVACY POLICY

We will use your personal information in the following ways:

To provide you with price and availability on jewellery and watches
To conduct market research
To provide you with information about the products and services we offer
To provide you with a more personalised service
To run competitions
To run promotions and events
To provide you with offers and promotions from other carefully selected companies
We collect your personal information when enquiries are made
You may be asked for personal information when making a general enquiry or when entering competitions or forums. Your email address will be stored along with details of your enquiry so that we can return a written quote or send information or prices on similar products or offers that may interest you. By submitting a request, you give Christopher Stoner Fine Jewellery permission to contact you using either telephone or email. Personal Information supplied by you may be used to conduct anti-fraud checks. Your Personal Information may be disclosed to a credit reference agency or a fraud agency who may keep your a record of your details.

SELL YOUR WATCH

The terms below will apply to every purchase of a watch by Christopher Stoner Ltd. Please note that all communications, whether by email, internet, telephone, fax, post, face to face or other means are conducted on a “subject to contract” basis. No legally binding contract between the Seller and the Company will be formed in any circumstances until (i) the company has had the opportunity to conduct an on-site valuation of the watch and inspect any accompanying documentation, (ii) a physical examination of the watch has been conducted; AND (iii) the parties have entered into the company’s standard written contract of purchase which incorporates the terms stated below.

If you are a consumer, nothing in these terms and conditions will affect your statutory rights.

References to the “Company”, “Stoners” or “The Stoner Group”, "We", "Christopher Stoner" or "Christopher Stoner Fine Jewellery" relate to Christopher Stoner Ltd. References to the “Seller” and "You" relates to customer, the owner of the watch which is the subject matter of the purchase.

1. Pre-Contract Information
a. Your watch valuation is provided on a “subject to contract” basis and is not legally binding. Christopher Stoner Fine Jewellery reserves the right to withdraw the valuation at any time without legal consequence and with no liability to the prospective Seller.
b. The Seller warrants that they are the legal owner of the watch and consents to transfer the full unencumbered legal title and full ownership of the watch to Christopher Stoner Fine Jewellery.

2. Price Quoted
a. The price quoted in the valuation will be in pounds sterling and be defined as the net cost, please see the VAT margin scheme for further details. Companies should enquire as to their VAT implications.
b. All prices quoted in the valuation are given in good faith and are derived from a combination of factors including the information supplied by the Seller. The provision of inaccurate, false or misleading data by the Seller will result in an inaccurate valuation which cannot be relied upon by the Seller.
c. If for some reason an error in the valuation quoted has occurred, Christopher Stoner Fine Jewellery will rectify the price as soon as reasonable practicable after notification of the mistake. No liability whatsoever can be accepted by Christopher Stoner Fine Jewellery for accidental mistakes or errors caused by system failures.

3. Payment
a. Christopher Stoner Fine Jewellery will pay for the watch by cheque made payable to the Seller only.

b. Cleared funds may take up to 3-4 working days after payment has become due. No liability is accepted for any delay which was unavoidable in the circumstances.
c. Christopher Stoner Fine Jewellery reserves the right to pay by any other appropriate payment method when and where reasonable.
d. Payment will not fall due if the Company rescinds the contract within a reasonable period after the physical examination of the watch.
e. Any outstanding monies owned to the company including servicing costs will be deducted from any payment or Commission.


4. Seller’s Warranties
a. The Seller expressly warrants that all the information supplied during the valuation process is accurate and true.
b. The Seller warrants that the watch is not subject to undisclosed finance.
c. The Seller warrants to the best of his knowledge and belief that the watch has not been an insurance write-off or has been subject to substantial remedial repairs.
d. The Seller warrants the serial numbers and documentation are genuine and accurate and that neither has not, to the best of his knowledge and belief, been tampered with.
e. The Seller warrants that there are no undisclosed physical defects with the watch that a prudent purchaser would want to be informed about.
f. The Seller warrants that there are no undisclosed “title defects” with the watch that a prudent purchaser would want to be informed about.
g. The Seller warrants that he is the legal owner of the watch, has the right to transfer the full unencumbered legal title and full ownership of the watch to the Company.
h. The Seller warrants than no other person has any claim to the watch whether legal, equitable, possessory or otherwise.


Once a sale has been agreed (between Christopher Stoner Fine Jewellery, ’The Buyer’ and ‘The Seller’) The Seller can only cancel with the expressed written permission of Christopher Stoner Fine Jewellery. The Seller will be liable for any consequential loss of profit to Christopher Stoner Fine Jewellery or any charges incurred, these will be detailed to The Seller before the cancellation request is approved.

5. Delivery
a. The watch must be delivered by the Seller to designated premises allocated by Christopher Stoner Fine Jewellery at the Seller’s expense.
b. Collection of the watch directly by Christopher Stoner Fine Jewellery will only be made in the most exceptional of circumstances and only by prior agreement. An additional charge may be levied in these circumstances.
c. Insuring the item in transit will be the seller’s responsibility unless the value exceeds £2500. In this instance the company will make arrangements to insure the excess value, this will be dealt with in writing and at the company’s discretion. An additional charge may be levied in these circumstances.

6. Inspection
a. The watch will be inspected by Christopher Stoner Fine Jewellery prior to completion of the sale. A revised valuation may be offered where (i) the watch does not fully comply with the information provided during the valuation process, (ii) where the condition is such that it has a substantial impact of the value of the watch and/ or (iii) other relevant factors not disclosed affect the valuation.
b. In addition to the initial valuation, the watch may be physically inspected by a watchmaker either before or after the Seller has agreed the valuation or sale contract. If the physical inspection by the watchmaker is carried out after the written contract has been completed and agreed by the Seller, the Company may rescind the contract for any serious defect subsequently discovered in the watch by such inspection.
c. This inspection can be carried out at anytime the watch is the property of Christopher Stoner Fine Jewellery.

7. Insurance
a. In the event of loss or damage to your watch incurred whilst in the possession of the company, settlement will only be made once settlement has been received by the company from the insurance company.

8. Consequential Losses
a. The Company, its directors, employees or other agents shall not be liable for direct or indirect consequential losses of any kind including loss of profits and other forms of expenses and compensation.

9. Exclusion of Liability
a. The Company does not limit is liability for death or personal injury caused by our negligence but liability for property damage is expressly excluded.

10. Variation
a. The terms of this cannot be varied by oral representation or otherwise. Any variation must be in writing and signed by both parties.

11. Third Party Rights
a. Nothing in these terms and conditions of purchase shall be construed as given any person any third party rights. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

12. Governing Law and Jurisdiction
a. The governing law is English Law and the parties agree to submit to the full jurisdiction of the English courts. “Christopher Stoner Fine Jewellery” is a trading name of Christopher Stoner Limited whose registered office is Prospect Farm, Haverah Park, Beckwithshaw, Harrogate, HG3 1 SQ . Registered in England & Wales under company registration number 06444071.

13. Part Exchanges
a. A part exchange allowance will be agreed between “Christopher Stoner Fine Jewellery” and the “Seller” in tangible form. Where an order is cancelled (by either party) in which a part exchange is involved the company will offer a return of the watch or payment of the part exchange allowance this decision is made at the sole discretion of the company

Company Information

Christopher Stoner Fine Jewellery, 15 Princes Street, Harrogate, North Yorkshire, HG1 1NG
Registered address, Prospect Farm, Haverah Park, Beckwithshaw, Harrogate, HG3 1 SQ
Christopher Stoner Fine Jewellery is the trading name of Christopher Stoner Ltd.
Registered in England number: 06444071
Vat Number: 927821015

If you have any questions please contact us on 01423 561458.